Overview and Scope
This Privacy Policy explains how Juan Games collects, uses, stores, and protects the personal information of players who register for and use the platform at juangames.best. It applies to everyone who visits the site, creates an account, makes a deposit, plays any game, or contacts our support team.
Juan Games is committed to handling player data with care and in compliance with applicable Philippine data protection law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As a Filipino-focused platform, Juan Games understands that our players value transparency and expect their personal information to be treated with respect.
By registering an account at Juan Games, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. If you do not agree with any part of this policy, you should not create an account or continue using the platform.
This policy should be read alongside the Juan Games Terms and Conditions. In the event of any inconsistency between the two documents on a data privacy matter, this Privacy Policy takes precedence.
Juan Games acts as the data controller for the personal information you provide. This means we are responsible for deciding how and why your data is used. We do not sell your personal information to unrelated third parties for their own marketing or commercial purposes.
Juan Games is designed for Filipino players — and that means treating your personal data with local context and responsibility in mind.
What Personal Information Juan Games Collects
Juan Games collects only the information necessary to operate the platform, verify player identity, process payments, and comply with legal obligations. The categories of data we may collect are described in the table below.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Information | Full legal name, date of birth, government-issued ID details | Registration and verification |
| Contact Information | Email address, Philippine mobile number | Registration |
| Financial Information | GCash or bank account details used for deposits and withdrawals | Payment processing |
| Transaction Records | Deposit history, withdrawal requests, bonus activity, game bet records | Ongoing account activity |
| Technical Data | IP address, device type, browser, operating system, session duration | Every site visit |
| Support Records | Messages, chat logs, dispute details, verification documents submitted | Customer support interactions |
| Preference Data | Game history, session patterns, responsible gaming tool settings | Account use |
Juan Games does not intentionally collect sensitive personal information beyond what is necessary for identity verification and legal compliance. We do not collect information about your religion, political views, or health status unless you voluntarily provide it in a support message — and even then, such information is not stored beyond what is needed to handle your specific concern.
How Juan Games Collects Your Information
Juan Games gathers personal data through several channels. Understanding these helps you make informed decisions about what you share and when.
- Registration forms: When you sign up for a Juan Games account, you directly provide your name, email address, mobile number, and date of birth. These are required for account creation and cannot be omitted.
- Payment processing: When you deposit or withdraw funds, your chosen payment provider — such as GCash, Maya, or your bank — transmits transaction data to Juan Games necessary to confirm the movement of funds.
- Identity verification: If Juan Games requests account verification, you will be asked to submit a scanned or photographed copy of a valid Philippine government-issued ID, and possibly a selfie alongside that ID. This is processed for verification purposes only.
- Cookies and tracking technologies: When you visit juangames.best, our servers automatically record certain technical information about your session. Cookies are also used to maintain your login state and improve platform performance. More detail is provided in Section 6.
- Customer support: Any information you share when contacting Juan Games support — through email or chat — is logged and associated with your account for the purposes of resolving your concern.
- Gameplay activity: Every bet, game round, and session is logged as part of normal platform operation and regulatory recordkeeping.
Juan Games does not purchase or acquire personal data from third-party data brokers. Everything we hold about you comes directly from your interactions with our platform, payment providers, or verification services we engage to confirm your identity.
The Six Ways Juan Games Uses Your Personal Data
Account Management
Your registration details allow Juan Games to create and maintain your account, authenticate your login, and keep your profile accurate and up to date.
Payment Processing
Financial information is used to receive deposits, process withdrawals, and verify that funds originate from accounts registered in your own name.
Fraud Prevention
Technical and transaction data helps Juan Games detect unusual account activity, protect against unauthorised access, and prevent money laundering.
Customer Support
Support interaction records allow Juan Games agents to understand your account history and resolve queries or disputes fairly and efficiently.
Platform Improvement
Aggregated and anonymised usage data helps Juan Games understand how players interact with the site so we can improve navigation and game performance.
Legal Compliance
Juan Games is required by law to retain certain records for regulatory and anti-money laundering purposes. This is not discretionary — it is a legal obligation.
Why Juan Games Uses Your Personal Information
Juan Games processes your personal data only for specific, legitimate purposes. We do not use your information in ways that are unrelated to the operation of the platform or your account. The primary purposes are:
Operating your account: We need your basic registration information to create your Juan Games account, verify your identity, and provide you with access to the platform. Without this, we cannot offer you any services.
Processing financial transactions: Deposits and withdrawals require us to handle financial data to confirm the source and destination of funds, and to fulfil our anti-money laundering obligations. Juan Games takes this responsibility seriously.
Communicating with you: We use your contact details to send account confirmations, password reset links, important account notices, and responses to support requests. Where you have consented, we may also send promotional communications — but you can opt out at any time through your account settings.
Complying with Philippine law: Under RA 10173, the Anti-Money Laundering Act, and applicable gaming regulations, Juan Games is required to verify player identity and maintain transaction records for a specified period. This is a legal requirement we cannot waive regardless of player preferences.
Responsible gaming monitoring: Juan Games uses session and transaction data to identify patterns that may indicate problem gambling behaviour. This supports our responsible gaming tools and allows us to intervene proactively when necessary.
Juan Games protects the personal data of players across the Philippines with technical and organisational safeguards.
When and With Whom Juan Games Shares Your Data
Juan Games does not sell your personal information to third parties. However, there are limited circumstances in which we share data with trusted service providers and authorities, as described below.
Payment service providers: To process deposits and withdrawals, Juan Games must share relevant financial information with payment platforms such as GCash, Maya, BDO, BPI, UnionBank, and card networks. These providers are bound by their own data protection obligations and are not authorised to use your data for any other purpose.
Identity verification services: When Juan Games requires you to submit verification documents, we work with third-party identity verification providers who process submitted documents under strict confidentiality agreements. Your documents are not retained by these providers beyond the verification period.
Technology and hosting providers: Juan Games uses infrastructure and software providers to operate the platform. These providers access data only to the extent necessary to deliver their services and are contractually prohibited from using it for their own purposes.
Legal and regulatory authorities: Juan Games will disclose personal data to Philippine government agencies, regulators, law enforcement bodies, or courts when required by law, a valid court order, or an official regulatory investigation. This includes disclosures required under the Anti-Money Laundering Act.
Business transfers: In the unlikely event that Juan Games undergoes a merger, acquisition, or asset transfer, player data may form part of the transferred assets. Players would be notified of any such material change in data controller before it takes effect.
Juan Games requires all third parties who receive player data to maintain appropriate security measures and to use the data only for the stated purpose. We do not share your information with unrelated advertisers or marketing companies.
Cookies and Tracking Technologies
Juan Games uses cookies and similar technologies to keep the platform functional, secure, and relevant to your session. A cookie is a small text file stored on your device when you visit a website. It allows the site to recognise your browser across page requests.
The types of cookies Juan Games uses include:
- Essential cookies: These are required for the platform to function. They maintain your login session, remember your language or display preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies without losing core platform functionality.
- Analytics cookies: Juan Games uses aggregated, anonymised analytics to understand page performance, common navigation paths, and where technical errors occur. This information is used to improve the platform rather than to identify individual players.
- Security cookies: Certain cookies are set specifically to detect unusual login behaviour, block automated bot activity, and protect your account from unauthorised access attempts.
Most modern browsers allow you to manage or delete cookies through your browser settings. However, disabling essential cookies may prevent parts of the Juan Games platform from working correctly — including the ability to stay logged in during a session.
Juan Games does not use advertising or retargeting cookies. We do not serve advertisements on the platform, and we do not share cookie data with advertising networks.
Whether you're playing from the city or the province, Juan Games applies the same data protection standards to every account.
How Juan Games Protects Your Data
The security of your personal information is important to Juan Games. We apply a combination of technical and organisational measures to protect data against unauthorised access, accidental loss, alteration, and disclosure.
On the technical side, Juan Games uses encrypted data transmission (HTTPS) for all pages and account interactions, so information exchanged between your device and our servers cannot be intercepted in transit. Account passwords are stored using industry-standard hashing practices — we never store plain-text passwords and our staff cannot see your password. Access to personal data within Juan Games is limited to staff with a legitimate operational need.
Organisationally, Juan Games maintains internal policies governing how staff handle player data, and we conduct regular reviews of our security practices. Third-party providers who receive player data are required to maintain equivalent security standards as a condition of their engagement.
Despite these measures, no internet platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, Juan Games will notify the affected players and relevant authorities in accordance with applicable Philippine law and within the required timeframes.
You also play a role in keeping your account secure. Use a strong, unique password for your Juan Games account, do not share your login credentials with anyone, and contact our support team immediately if you suspect your account has been accessed without your authorisation.
How Long Juan Games Retains Your Data
Juan Games retains personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Philippine law. The general retention periods are as follows:
- Active account data: Identity, contact, and account preference data is retained for the duration of your active Juan Games account plus a reasonable period following closure to resolve any outstanding disputes or regulatory queries.
- Financial and transaction records: Under anti-money laundering regulations, Juan Games is required to retain records of financial transactions for a minimum period prescribed by Philippine law. These records are not deleted upon account closure.
- Support records: Customer support interactions are retained to assist with future queries and to maintain a record of the handling of disputes. These are reviewed periodically and deleted when no longer needed for operational or legal purposes.
- Technical logs: Server and session logs are retained for security monitoring and fraud detection purposes for a limited period before being automatically deleted or anonymised.
When data is no longer required, Juan Games deletes or anonymises it in a secure manner so that it cannot be linked back to an individual. If you would like more specific information about the retention period applicable to a particular category of your data, contact us using the details in Section 12.
Your Data Rights as a Juan Games Player
Under the Data Privacy Act of 2012 and other applicable Philippine regulations, you have the following rights with respect to your personal information held by Juan Games. You can exercise any of these rights by contacting our support team at the address listed in Section 12.
Right to Access
You can request a copy of the personal information Juan Games holds about you, as well as information about how and why it is used.
Right to Rectification
If any personal information we hold is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections require identity verification first.
Right to Erasure
You may request that Juan Games delete your personal data when it is no longer necessary for the original purpose, subject to legal retention obligations.
Right to Object
You can object to Juan Games using your data for direct marketing at any time. You can also object to processing based on legitimate interests where your situation warrants it.
Right to Portability
Where technically feasible, you may request that Juan Games provide your personal data in a structured, commonly used format that you can transfer to another service.
Right to Complain
If you believe Juan Games has mishandled your personal data, you have the right to file a complaint with the National Privacy Commission of the Philippines.
Juan Games will respond to data rights requests within a reasonable timeframe. To protect your privacy, we may need to verify your identity before acting on a request. This is to ensure that personal data is not disclosed or modified based on a request from an unauthorised party.
Children and Minors
Juan Games is strictly an adults-only platform. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes an age declaration, and we carry out age verification checks as part of the account lifecycle.
If Juan Games discovers that a minor has provided personal information through the platform — whether through registration or any other means — we will delete that information as quickly as practicable and close the associated account. Any funds deposited to such an account will be handled in accordance with applicable law.
Parents and guardians who believe their child may have registered a Juan Games account should contact us immediately at support@juangames.best. We take these reports seriously and will act promptly on receipt of credible information.
Changes to This Privacy Policy
Juan Games reviews and updates this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or platform features. When we make a material change, we will update the "Last updated" date at the top of this page and, for significant changes, notify registered players by email or through an in-platform message.
Continued use of Juan Games following a published policy update constitutes your acceptance of the revised terms. If a change materially affects how we use your data in a way you do not agree with, you have the right to close your account and request deletion of your data subject to our legal retention obligations.
We encourage you to visit this page periodically to stay informed. Juan Games aims to write this policy in language that is accessible to Filipino players without requiring a legal background to understand.
How to Contact Juan Games About Privacy
If you have questions about this Privacy Policy, want to exercise one of your data rights, or need to report a concern about how your personal information is being handled, please reach out to the Juan Games Data Privacy team through the following channel:
Email: support@juangames.best
When contacting us about a privacy matter, include your registered account email address, a clear description of your concern or request, and any relevant dates or reference numbers. Juan Games will acknowledge your message promptly and work to resolve the matter within a reasonable timeframe consistent with the Data Privacy Act.
If you are not satisfied with how Juan Games has handled your concern, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines. Juan Games respects the role of the NPC and will cooperate with any investigation conducted under its authority.