Acceptance of Terms
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "you") and Juan Games ("we", "us", "the platform"). They govern your use of the Juan Games website, all games, promotions, and services offered under the brand.
By registering an account at Juan Games, you confirm that you have read and understood these Terms in full and agree to be bound by them, including any future amendments we may make. If you do not agree with any part of these Terms, you must not register an account or use the platform in any way.
Juan Games reserves the right to update these Terms at any time. Continued use of the platform following a published update constitutes acceptance of the revised Terms. It is your responsibility to review this page periodically so you stay informed of any changes.
If you have questions about any part of these Terms before registering, contact the Juan Games support team through the email address listed at the bottom of this page. We would rather you ask first than be surprised later.
Juan Games brings familiar entertainment to Filipino adults across the archipelago, subject to these Terms and Conditions.
Eligibility Requirements
Juan Games is strictly for adult players. You must be at least 21 years of age to register an account and participate in any game, betting, or promotional activity on the platform. This age requirement reflects Philippine regulations governing online gaming participation.
In addition to the age requirement, you must also:
- Be a resident or legal visitor in a jurisdiction where online gaming is permitted.
- Not be a current employee, contractor, or agent of Juan Games, nor an immediate family member of such a person.
- Not be listed on any self-exclusion programme or have an active account suspension at Juan Games.
- Not be acting on behalf of another person when registering or placing bets.
- Provide accurate, truthful registration details at all times. Providing false information during sign-up is grounds for immediate account closure and forfeiture of any pending balance.
Juan Games reserves the right to request age verification documents at any time. Failure to provide satisfactory verification within the requested timeframe will result in account suspension until the matter is resolved.
Allowing a minor to use your Juan Games account — intentionally or through negligence — is a serious violation of these Terms. Any account found to have been used by a minor will be permanently closed, and all associated balances will be forfeited.
The Core Obligations Every Juan Games Player Accepts
One Account Per Player
Each person is entitled to one Juan Games account. Duplicate accounts will be closed and balances consolidated or forfeited.
Protect Your Login
You are responsible for the security of your username, password, and verification codes. Never share credentials with anyone.
Use Your Own Funds
Deposits must come from payment accounts registered in your own name. Third-party funding is not permitted on Juan Games.
No Fraudulent Play
Collusion, software exploitation, or any attempt to manipulate game outcomes is strictly prohibited and will result in permanent suspension.
Play Responsibly
Gaming must remain entertainment. Juan Games provides tools to help you stay in control, and you agree to use them honestly.
Accept Updated Terms
Continued use of Juan Games after a Terms update means you have accepted the revised version. Check this page regularly.
Account Registration and Security
To participate in any game or promotion at Juan Games, you must register a verified account. During registration, you will be asked to provide your full legal name, email address, Philippine mobile number, and date of birth. All details must be accurate and kept up to date. Juan Games may request supporting documents at any stage to verify this information.
Each person may hold only one account. If Juan Games discovers that a single individual has registered multiple accounts — whether under the same or different details — all duplicate accounts will be closed. Balances may be confiscated if multiple accounts were used to abuse promotions or exploit gameplay in any way.
Your account password and login credentials are your responsibility. Juan Games will never ask you for your password via email, chat, or phone. If you receive a message asking for your credentials, do not respond — treat it as a phishing attempt and report it to our support team immediately.
In the event of suspected unauthorised account access, contact Juan Games support as soon as possible. We will investigate and take appropriate protective action. However, any losses that occur due to your own failure to keep credentials secure may not be recoverable.
Juan Games supports the payment methods Filipino players already use for convenient, peso-denominated transactions.
Deposits and Payment Methods
Juan Games processes all transactions in Philippine Peso (₱). The platform accepts deposits through the following locally familiar payment channels:
Deposits must originate from a payment account that is registered under your own name. Funding your Juan Games account using another person's payment account — with or without their knowledge — is strictly prohibited. Juan Games reserves the right to investigate the source of any deposit and may place a hold on funds during that review.
Minimum deposit amounts may vary by payment method and are displayed during the deposit process. Juan Games does not accept cash deposits under any circumstances. By initiating a deposit, you confirm that the funds you are transferring are not derived from illegal sources.
Processing times may differ depending on your chosen method. GCash and Maya deposits are typically reflected in your Juan Games balance within minutes. Bank transfers may take one business day in some cases.
Withdrawals and Cashout Conditions
Juan Games processes withdrawal requests to the same payment method used for your deposit, where possible. This is a standard anti-money laundering practice and applies to all withdrawal requests regardless of amount.
Before a withdrawal can be processed, Juan Games may require identity verification including a valid government-issued ID, proof of address, and proof of payment method ownership. Delays in providing these documents will result in delays to your withdrawal.
- Withdrawal requests are reviewed during business hours. Processing times depend on the chosen method — digital wallets such as GCash and Maya are generally faster than bank transfers.
- Juan Games may impose a minimum withdrawal amount. This threshold will be displayed in the cashier section of your account.
- Bonus funds are subject to wagering requirements before they can be withdrawn. Players must meet the applicable requirements before requesting a cashout of bonus-derived winnings.
- Juan Games reserves the right to delay or decline a withdrawal if there are reasonable grounds to suspect fraud, terms abuse, or account security concerns.
- Withdrawal fees, if applicable, will be disclosed in the cashier section before you confirm your request.
If a withdrawal has not arrived within the timeframe shown in your account, contact Juan Games support with your transaction reference number so we can investigate promptly.
What You Need to Know Before Claiming a Juan Games Bonus
Wagering Requirements Apply
All bonuses at Juan Games carry a wagering requirement. You must turn over the bonus amount the specified number of times before withdrawing bonus-derived winnings.
Bonuses Expire
Every Juan Games promotion has an expiry period. Unused bonuses or unmet wagering requirements after the deadline will be removed from your account automatically.
One Bonus Per Player
Promotional offers are intended for one use per player, household, and device. Creating multiple accounts to claim the same promotion is prohibited.
Check Specific Terms
Each Juan Games promotion has its own conditions regarding eligible games, minimum deposits, and time limits. Always read the full promotion page before opting in.
Bonuses and Promotions
Juan Games offers promotional bonuses to eligible players from time to time. These may include welcome bonuses, reload bonuses, free bets, cashback offers, and loyalty rewards. All bonuses are subject to the specific terms published alongside each promotion, in addition to these general Terms.
Unless stated otherwise, bonus funds at Juan Games are subject to a minimum wagering requirement before they become withdrawable. The exact multiplier and eligible games will be specified in the promotion details. Attempting to withdraw bonus funds before meeting the wagering requirement will result in the bonus being voided.
Juan Games monitors bonus activity for potential abuse. If a player is found to be systematically exploiting promotions — such as using low-risk betting patterns to complete wagering requirements without genuine gameplay — Juan Games reserves the right to cancel the bonus and any winnings derived from it.
Bonuses are not transferable between players and cannot be exchanged for cash unless the applicable wagering requirements have been met. Juan Games also reserves the right to withdraw or modify any promotion at any time without prior notice.
Juan Games is accessible from anywhere in the Philippines. These Terms apply to all players regardless of location.
Gameplay Rules and Fair Play
All games available at Juan Games — including Pusoy, Tongits, Poker, Color Game, Jackpot Slots, basketball betting, and NBA betting — are subject to their individual rules as published on each game or category page. These game-specific rules operate alongside these Terms. In the event of a conflict, these Terms take precedence for account and financial matters, while game-specific rules govern outcomes and gameplay disputes.
Juan Games uses certified Random Number Generation (RNG) technology for applicable games to ensure that each outcome is independent and unbiased. Live dealer games are operated by real dealers under observed conditions. Juan Games does not manipulate game outcomes in any way, and any suggestion otherwise must be reported formally to allow proper investigation.
Bets that have been confirmed and accepted by the system are final. Juan Games will not void a bet simply because the result was unfavourable to the player. However, if a technical error clearly affected the outcome of a game round, Juan Games will investigate and apply a fair resolution, which may include voiding the affected round and refunding the stake.
Players are expected to act in good faith during all gameplay. Any attempt to exploit a software glitch, coordinate with other players to manipulate outcomes, or interfere with the platform in any way will result in immediate account suspension and potential legal action.
Prohibited Conduct
The following actions are strictly prohibited at Juan Games. Any player found to have engaged in these behaviours faces immediate account suspension, forfeiture of balances, and referral to relevant authorities where appropriate:
- Registering more than one account under the same or different identifying details.
- Providing false information during registration, verification, or customer support interactions.
- Using another person's payment account to fund your Juan Games balance.
- Colluding with other players to gain an unfair advantage in any card game or tournament.
- Using automated tools, bots, or software scripts to interact with the platform in place of genuine human gameplay.
- Attempting to exploit technical errors, software bugs, or RNG anomalies for financial gain.
- Money laundering or attempting to use Juan Games as a mechanism to process illegally obtained funds.
- Abusing the bonus system through systematic low-risk wagering designed solely to clear requirements without genuine gameplay intent.
- Harassing, threatening, or directing abusive language toward Juan Games staff or other players through any communication channel.
Juan Games cooperates with regulatory and law enforcement authorities. Accounts involved in suspicious financial activity may be reported in accordance with applicable Philippine laws and anti-money laundering regulations.
Responsible Gaming Obligations
Juan Games treats gaming as paid entertainment for adults. We do not present any game as a reliable method of generating income, and we actively discourage players from gambling with money they cannot afford to lose. By using Juan Games, you acknowledge that gaming involves risk and that the platform does not guarantee any specific outcome or financial return.
Juan Games provides responsible gaming tools that players are encouraged to use at any time, including deposit limits, session time reminders, and self-exclusion options. These tools are available in your account settings. If you believe your gaming habits are becoming harmful to your finances, relationships, or mental wellbeing, use these tools and consider reaching out for external support.
Self-exclusion requests submitted to Juan Games will be processed promptly. Once a self-exclusion is active, Juan Games will take reasonable steps to prevent the excluded account from accessing games or receiving promotional communications. A player who has self-excluded must not attempt to re-register using different details. Doing so constitutes a violation of these Terms.
Parents and guardians are reminded of the importance of keeping Juan Games account credentials private to prevent underage access. Juan Games is not liable for usage that occurs due to a player's failure to keep their credentials secure, but we take reports of underage access seriously and will act on them immediately.
For more information on playing responsibly, visit the dedicated Responsible Gaming page at Juan Games.
Privacy and Data Use
Juan Games collects and processes personal information in accordance with our Privacy Policy. By registering an account, you consent to this data processing for the purposes of account management, payment verification, customer support, fraud prevention, and regulatory compliance.
Juan Games will not sell your personal information to unrelated third parties. However, we may share data with payment processors, identity verification services, and regulatory bodies as required by law or platform operation. The full details of how we handle your data are published in the Juan Games Privacy Policy, which forms part of these Terms by reference.
Limitation of Liability
Juan Games provides its platform on an "as available" basis. While we take reasonable steps to maintain system stability and security, we do not guarantee uninterrupted access or error-free operation at all times. Maintenance windows, connectivity issues, and unforeseen technical events may affect availability temporarily.
To the fullest extent permitted by applicable law, Juan Games shall not be liable for any indirect, incidental, or consequential losses arising from your use of the platform, including but not limited to losses resulting from game outcomes, delayed transactions, or temporary platform unavailability. Your primary recourse in any dispute is to contact Juan Games support, and we will investigate fairly.
Juan Games is not responsible for telecommunications failures, internet service interruptions, or device-level issues that prevent access to the platform. If a game round is interrupted by a connectivity failure on your end, Juan Games will resolve the matter in line with our standard technical dispute process.
Amendments to These Terms
Juan Games reserves the right to update, modify, or replace any part of these Terms at any time. When a material change is made, we will update the "Last updated" date at the top of this page. For significant changes, Juan Games may also notify registered players via email or an in-platform message.
Continued use of the platform after a published update constitutes your acceptance of the revised Terms. If you do not agree with an update, you must stop using Juan Games and may request account closure by contacting our support team. Balances subject to completed wagering requirements will be processed for withdrawal in the normal way upon account closure.
We recommend bookmarking this page and reviewing it periodically. Juan Games aims to keep these Terms readable and straightforward so Filipino players can understand their rights and obligations without needing a legal background.
Contact and Disputes
If you have a question, concern, or formal dispute relating to these Terms, your account, a payment, or a game outcome, please contact Juan Games through our official support channels:
Email: support@juangames.best
When submitting a dispute, include your registered account email address, a clear description of the issue, and any relevant transaction or game round reference numbers. Juan Games aims to acknowledge all support requests promptly and to resolve disputes within a reasonable timeframe.
Disputes should be submitted in good faith and with accurate information. Juan Games will investigate all claims fairly and communicate the outcome to the player through the email address on their account.